Refund policy

Refund & Returns Policy

At Softburn Scent Studio, each product is carefully handmade and prepared with care. Due to the nature of our products, we do not accept returns, exchanges or provide refunds for change of mind, including if you decide that you do not like or prefer the fragrance you selected.

Damaged or Faulty Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible after receiving your order.

To assist us with your claim, we may request clear photographs of the product, packaging and any damage. Once your claim has been reviewed and approved, we will arrange an appropriate replacement or refund.

Please do not dispose of the damaged product or its packaging until your claim has been resolved, as photographs or further information may be required.

Fragrance Preference

Fragrance is personal and can be experienced differently by each individual. Product descriptions and fragrance notes are provided to help you choose your scent.

We do not offer refunds, returns or exchanges because you do not like a fragrance, the fragrance is not what you expected, or you have changed your mind about your scent selection.

Please choose your fragrance carefully before placing your order.

Australian Consumer Law

Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law. Where a product has a major problem, is faulty, unsafe, significantly different from its description, or otherwise fails to meet a consumer guarantee, you may be entitled to a remedy as required by law.